TehnoinvestmensReturn & Refund Policy
Last Updated: [Current Date]
Thank you for choosing tehnoinvestmens for your financial literacy education.
We offer digital courses and services. Please read this policy carefully as it outlines our stance on returns and refunds, which is specific to the nature of digital products.
Digital Products (Courses)
Due to the immediate access and nature of digital content and online courses, we generally do not offer refunds once a course has been purchased and accessed. Accessing the course materials is considered consumption of the product.
However, we are committed to customer satisfaction. If you encounter any issues with accessing or utilizing our course materials, or if you believe there has been a misunderstanding or error in your purchase, please contact us within 7 days of your purchase.
Eligibility for a Refund Consideration
We may consider a refund under the following specific circumstances:
- Technical Issues: If you experience persistent technical difficulties that prevent you from accessing the course content, and we are unable to resolve these issues within a reasonable timeframe (e.g., 48-72 business hours after being notified).
- Misrepresentation: If the course content significantly differs from its description on our website at the time of purchase. We strive for accuracy, but if a genuine error has occurred, we will review the case.
- Accidental Duplicate Purchase: If you have accidentally purchased the same course more than once.
How to Request a Refund Consideration
To request a refund consideration, please contact us at [email protected] with the following information:
- Your full name and email address used for the purchase.
- The name of the course.
- Date of purchase.
- A detailed explanation of why you are requesting a refund, including any supporting evidence (e.g., screenshots of technical issues).
We will review your request and respond within 5-7 business days. All refund decisions are at the sole discretion of tehnoinvestmens.
Non-Refundable Circumstances
Refunds will generally not be granted in the following situations:
- Change of mind after purchasing and/or accessing the course.
- Lack of time or inability to complete the course.
- Disagreement with the course content or teaching style, if it aligns with the advertised description.
- Failure to read the course description or prerequisites before purchase.
- Requests made after the 7-day period from the date of purchase (unless for specific technical issues as outlined above).
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]
- By phone number: +44 7733 450935